Policy Document

Privacy Policy

Last Updated: April 17, 2025

1

Introduction

Welcome to NepalNiwas ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate platform, including our website, mobile application, and related services (collectively, the "Platform").

By accessing or using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

2

Information We Collect

We collect information in the following ways:

2.1 Information You Provide to Us

  • Account Information: When you register for an account, we collect your name, email address, phone number, and password.
  • Profile Information: Information you add to your profile, such as your photo, occupation, and preferences.
  • Property Information: If you list a property, we collect details about the property, including location, size, amenities, pricing, and photographs.
  • Transaction Information: Information related to your real estate transactions, including property viewing history, inquiries, and communications with other users.
  • Payment Information: When you make payments through our Platform, we collect payment details, billing address, and transaction history.
  • Communications: Content of messages, feedback, reviews, and other information you provide when communicating with us or other users.

2.2 Information We Automatically Collect

  • Device Information: Information about your device, including IP address, device type, operating system, and browser type.
  • Usage Information: Information about how you use our Platform, including pages visited, features used, search queries, clickstream data, and time spent on the Platform.
  • Location Information: With your consent, we may collect precise location information to provide location-based services.
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and preferences.

2.3 Information From Third Parties

  • Information from social media platforms if you choose to connect your social media accounts.
  • Information from service providers, business partners, and other third parties to supplement the information we collect.
3

How We Use Your Information

We use your information for the following purposes:

Providing and Improving Our Services: To operate and maintain the Platform, process transactions, and enhance user experience.

Personalization: To personalize your experience, including showing relevant property listings and recommendations.

Communication: To communicate with you about your account, properties, transactions, and updates to our services.

Marketing: With your consent, to send promotional materials, newsletters, and information about new features or services.

Analytics: To analyze usage patterns, conduct research, and improve our Platform.

Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, and illegal activities.

Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4

How We Share Your Information

We may share your information in the following circumstances:

With Other Users

When you list a property or interact with other users, certain information is shared to facilitate transactions and communications.

Service Providers

With third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.

Business Partners

With business partners who offer products or services jointly with us.

Legal Requirements

When required by law, regulation, or legal process, or to protect our rights, property, or safety, or those of others.

Business Transfers

In connection with a merger, acquisition, reorganization, or sale of assets, in which case your information may be transferred as a business asset.

With Your Consent

In other circumstances where we have your explicit consent.

We do not sell your personal information to third parties.

5

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our Security Measures

  • Encryption of sensitive data
  • Regular security audits and assessments
  • Access controls and authentication measures
  • Employee training on data security
  • Incident response procedures
6

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

When your account is deleted, we may continue to retain certain information as required by law or for legitimate business purposes. For example, we may retain information to prevent fraud, collect any fees owed, enforce our terms, or take other actions permitted by law.

7

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access

You can request access to your personal information that we hold.

Correction

You can request correction of inaccurate or incomplete information.

Deletion

You can request deletion of your personal information in certain circumstances.

Objection

You can object to our processing of your personal information in certain circumstances.

Restriction

You can request restriction of processing of your personal information in certain circumstances.

Data Portability

You can request transfer of your personal information to another service provider in certain circumstances.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Additionally, you can:

  • Update your account information through your account settings.
  • Opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us.
  • Adjust your browser settings to refuse cookies or to indicate when a cookie is being sent.
8

Children's Privacy

The Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

If You Are a Parent or Guardian

If you believe that we might have any information from or about a child under 18, please contact us using the information provided in the "Contact Us" section below.

9

International Data Transfers

We primarily store and process your information within Nepal. However, we may transfer your information to service providers and others located outside of Nepal. When we transfer personal information outside of Nepal, we implement appropriate safeguards to ensure that your information receives adequate protection.

10

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.

11

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Phone

+977 9763681214

Address

Kathmandu, Nepal

12

Governing Law

This Privacy Policy is governed by the laws of Nepal, without regard to its conflict of law provisions.

Thank you for trusting NepalNiwas with your real estate needs. We are committed to protecting your privacy and providing you with a secure and valuable real estate platform.